We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

If you need to update your shipping address, please email us immediately at info@physicalmediavault.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.

Shipping times vary but are typically 5–8 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).

We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@physicalmediavault.com with your name, order number, and photos of the damaged product so we can assist you.

If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@physicalmediavault.com. We’ll work with you to resolve the issue.

If you wish to cancel your order, please contact us immediately at info@physicalmediavault.com. Cancellation requests are only possible before the order has been processed or shipped. All orders are final sale and cannot be returned or exchanged once fulfilled.

Open Box – Like New

The item was opened but kept in excellent condition. The disc has been tested and works correctly. Packaging and case are generally clean with minimal wear. Digital codes may or may not be included and, if present, are untested.

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Used – Minor Damage

The disc is tested and fully working, but the case or disc may show small dents or light scratches. Cosmetic wear only—nothing that affects playback. Digital codes, if included, are untested and may already be used.

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Used – Heavy Damage

Fully functional disc with significant cosmetic wear. The case may have heavy scratches, dents, or broken hinges (case may arrive in two pieces). Digital codes may or may not be included and are untested.

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Return Policy for Pre-Owned Items

All pre-owned items are non-returnable.