Orders & Shipping

Help Center

Orders are normally handled within 1 business day, Monday through Friday. The weekday order cutoff is 2:00 PM EST. Orders placed after the cutoff may begin processing on the next business day.
Physical Media Vault currently ships to the United States and Canada only.
After processing: Standard Shipping is 3–5 business days for $6.99 USD; Express Shipping is 2 business days for $18.99 USD; Economy – Factory Direct Shipping is 5–8 business days for $6.99 USD.
Economy International Shipping to Canada is estimated at 6–10 business days and costs $29.99 CAD.
Tracking is emailed once your order ships. If an order is sent in multiple packages, you will receive tracking information for each package.
Email info@physicalmediavault.com immediately with your name and order number. We will do our best to update it, but changes cannot be guaranteed once the order has been packed or shipped.
No. If an order contains an in-stock or factory-direct product and a pre-order product, the items will ship separately. In-stock products ship right away, factory-direct products ship according to their normal fulfillment time, and pre-order products ship when they are released and become available. Separate tracking will be provided for each shipment.
We will email you with an estimated restock date. If a regular item cannot be restocked within 2 weeks, the unavailable item will be refunded. If a distributor limits a pre-order allocation, orders are filled in the order received; any order we cannot fill will be fully refunded.
Before You Reserve

Pre-orders

Pre-orders are charged in full at the time of purchase so your copy can be reserved.
Pre-ordered products can be cancelled within 24 hours of placing the order by emailing info@physicalmediavault.com. After 24 hours, they can still be cancelled up until shipment for a 10% cancellation fee by visiting https://www.physicalmediavault.com/pages/pre-order-cancellation. Once the order has shipped, cancellation is not possible.
No. Release dates come from distributors or manufacturers and may change without notice. Delays are common in physical media and are outside our control.
United States: 1 pre-order is $6.99 USD; 2 are $12.99; 3 are $17.99; 4 or more are $21.99. Canada: 1 is $29.99 CAD; 2 are $59.99; 3 are $89.99; 4 or more are $119.99. Pre-orders ship individually as they are released.
They ship separately. In-stock products ship right away, factory-direct products ship according to their normal fulfillment time, and pre-order products ship when they are released and become available. You do not need to place separate orders to prevent the available items from being held.
Orders affected by limited allocations are filled in the order received. If we cannot fill your pre-order, it will be fully refunded.
Pre-orders follow the same return policy as other products. Returns are accepted only for an approved damaged or incorrect item. Delays or release-date changes are not eligible reasons for a refund.
When Something Goes Wrong

Returns, Damage & Refunds

Returns are accepted only when a product arrives damaged or the wrong product was received. Contact us within 14 days after the order is delivered. The item must be returned in the condition received with all original packaging, inserts, discs, cases, slipcovers, accessories, and included materials.
Email info@physicalmediavault.com within 14 days after the order is delivered. Include your order number, a description of the issue, and clear photos of the item and the shipping packaging. Wait for approval and return instructions before sending anything back.
No. Change-of-mind returns, ordering the wrong item, and products that are no longer wanted are not eligible for return or refund. Please review the title, format, edition, and condition before ordering.
No. Opened or used products, customer-damaged items, and returns missing original packaging or included materials are not eligible.
Physical Media Vault covers return shipping when the approved return is due to shipping damage or an error on our part. Follow the return instructions we provide.
After the returned item is received and inspected, we will email the approval decision. Approved refunds are issued to the original payment method within 5 business days; your bank or card company may take additional time to post it.
We do not offer standard exchanges. If you received a damaged item or the wrong product, contact info@physicalmediavault.com so we can review and resolve the issue.
Before You Contact Us

Product Condition & Support

Review the product title, format, edition, release country or region information, included items, and condition before ordering. If a detail is important and is not clear, contact us before purchase. Ordering the wrong item is not returnable.
Open Box – Like New: opened, tested, and in excellent condition, with minimal packaging wear; digital codes may be missing or untested. Used – Minor Damage: tested and working, with light scratches or small dents that do not affect playback; codes may be used or untested. Used – Heavy Damage: the disc works, but the case may have heavy wear, dents, scratches, broken hinges, or arrive in two pieces. All pre-owned items are non-returnable.
Most messages are answered within 1 business day and in the order received. Support hours are Monday through Friday, 10:00 AM to 6:00 PM.
Include your order number or the email used at checkout and a clear description. For damage or wrong-item claims, include photos of the item and shipping packaging. For cancellation requests, use “Cancellation Request” in the subject line and include your full name and contact details.
Email info@physicalmediavault.com or call +1 512-200-8397.
Cancel Before Shipment

Order Cancellations

Yes. In-stock and factory-direct orders can be cancelled free of charge at any time before the order ships. Email info@physicalmediavault.com as soon as possible and include your order number. Once the order has shipped, it cannot be cancelled.
Email info@physicalmediavault.com within 24 hours of placing the order to cancel free of charge. After 24 hours, a pre-order can still be cancelled up until shipment for a 10% cancellation fee at https://www.physicalmediavault.com/pages/pre-order-cancellation.
No. Once an order has shipped, cancellation is not possible.
A full refund is available only when the order arrives damaged or incorrect. Email info@physicalmediavault.com within 14 days after the order is delivered with your order number, a description of the issue, and clear photos of the item and shipping packaging. Wait for approval and return instructions before sending anything back.
Cancel a Pre-order