Refund policy
Refund and Return Policy
Thank you for choosing Physical Media Vault. We take pride in carefully packaging and shipping every order to help ensure your items arrive safely and correctly.
Return Eligibility
Physical Media Vault only accepts returns in the following cases:
|
Return Reason |
Eligible for Return? |
|---|---|
|
Product arrived damaged |
Yes |
|
Wrong product was received |
Yes |
|
Customer changed their mind |
No |
|
Customer ordered the wrong item |
No |
|
Product is no longer wanted |
No |
|
Opened or used products |
No |
Returns must be requested within 14 days of delivery. To be eligible, the item must be returned in the condition it was received and include all original packaging, inserts, discs, cases, slipcovers, accessories, and any other included materials.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, please contact us at info@physicalmediavault.com within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item, incorrect item, and packaging
Once reviewed, we will provide return instructions if the return is approved.
How to Initiate a Return
Before sending anything back, please contact us at info@physicalmediavault.com to start the return process.
If your return is approved, we will provide return instructions and, if needed, a Return Authorization (RA) number. Items sent back without approval may not be accepted.
Return Shipping
For approved returns due to damage or an incorrect item, Physical Media Vault will provide return instructions. Customers are not responsible for return shipping costs when the return is due to damage or an error on our part.
Refund Process
Once the returned item is received and inspected, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 5 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Non-Refundable Items
The following items are not eligible for return or refund:
- Opened or used products
- Items returned without approval
- Items damaged after delivery due to customer handling
- Items missing original packaging, inserts, discs, cases, slipcovers, accessories, or included materials
- Orders where the customer changed their mind or ordered the wrong item
Exchanges
We do not offer standard exchanges. If you received a damaged item or the wrong product, please contact us at info@physicalmediavault.com so we can review and resolve the issue.
Contact Information
Phone: +1 512-200-8397
Email: info@physicalmediavault.com
Address: 9608 Eloquence Dr, Manor, TX 78653, United States
Support Hours
Monday to Friday: 10:00 AM to 6:00 PM